Welcome to Alphapack
At Alphapack (“Company,” “we,” “our,” or “us”), protecting your privacy and personal information is a priority. This Privacy Policy outlines how we collect, store, use, and manage information, including personal data, provided by you or collected in connection with any Alphapack game available on mobile platforms or through our website (collectively, the “Service”).

By using the Service, you agree to this Privacy Policy and the processing of your data, including personal information, as outlined herein. If you do not agree with this Policy, please refrain from using our Services.

1. Information Collection and Usage

Alphapack collects data to improve user experience and enhance our Services. Below is how we collect and use information:

A. Information Collected on iOS Devices

We may collect and record:

• 🔹Unique device ID
• 🔹Hardware type
• 🔹MAC address
• 🔹OS version
• 🔹Device name
• 🔹Email address (if linked to Facebook)
• 🔹IP-based location data

This data helps us troubleshoot issues and analyze usage trends.

B. Facebook Connect and Game Center

If you link your Alphapack account to Facebook or Apple Game Center (“SN Service”), we collect information per SN Service’s policies, including:

• 🔹Name
• 🔹SN Service user ID
• 🔹Locale
• 🔹Birthdate
• 🔹Email address
• 🔹Profile picture
• 🔹SN Service user IDs of connected friends

C. Customer Support

When you contact our support team, we may collect your email address and communication details to assist you and improve your experience. We may also use this information for company news and promotional updates.

D. Third-Party Services and Cookies

We use third-party tracking tools, such as Google Analytics, to collect and analyze data. These services may access:

• 🔹Device identifier
• 🔹MAC address
• 🔹IMEI
• 🔹Locale information
• 🔹Geo-location
• 🔹IP address

2. How We Use Your Information

We use the collected data to:

• 🔹Provide, manage, and improve our Services
• 🔹Create and manage game accounts
• 🔹Customize user preferences and profiles
• 🔹Connect users with friends
• 🔹Analyze trends and user traffic
• 🔹Notify users of new products, updates, and promotions
• 🔹Send marketing communications (opt-in required)
• 🔹Address customer support inquiries
• 🔹Facilitate user-to-user communication
• 🔹Track purchases and in-game activity
  

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3. Sharing and Disclosure of Information

We prioritize data security and only share personal information under the following circumstances:

A. Legal Compliance

We may disclose your information as required by law or when necessary to:

• 🔹Comply with legal obligations
• 🔹Enforce our rights
• 🔹Protect the safety and security of users

B. Marketing Opt-In

If you opt-in to marketing, we may share your data with third parties. Their use of your data will be governed by their respective privacy policies.

C. Third-Party Service Providers

We share data with service providers for payment processing, analytics, email marketing, and customer support. These companies may only use your data for designated purposes.

D. Business Transitions

In case of a merger, acquisition, or asset sale, your data may be transferred to the successor organization.

4. Data Security

We implement security measures to protect your data, including:

• 🔹Secure servers with firewalls
• 🔹SSL encryption for sensitive data
• 🔹Regular data collection and security reviews
• 🔹Physical security measures to prevent unauthorized access

While we strive to ensure data security, no system is completely secure. We cannot guarantee that third-party hackers will not gain unauthorized access.

5. Your Choices Regarding Personal Data

You have control over your data:

• 🔹Opt-Out of Marketing: You can unsubscribe from promotional emails using the opt-out link provided.
• 🔹Service-Related Communications: We may still send you essential service notifications.
• 🔹Request Data Deletion: You may request deletion of your personal data, but some data may be retained for legal compliance. Deleted data may be removed from active databases but may exist in archives.

To request data deletion, contact us at contact@alphapack.io.

6. Third-Party Data Processing

Alphapack partners with third-party services that may collect and process user data:

Third-Party Partners:

• 🔹GameAnalytics
  
  • 🔹Email: privacy@gameanalytics.com
  • 🔹Privacy Policy: Read more…
• 🔹Facebook Analytics
  
  • 🔹Privacy Policy: Read more…
• 🔹Adjust
  
  • 🔹Email: privacy@adjust.com
  • 🔹Privacy Policy: Read more…
• 🔹Voodoo
  
  • 🔹Email: dpo@voodoo.io
  • 🔹Voodoo does not collect personal data but provides an SDK for data retrieval from above-mentioned partners.

7. Children’s Privacy

We do not intentionally collect data from users under the age of 13. If such data is discovered, we will promptly delete it.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Please review this page periodically for updates.

9. Contact Information

For any questions or concerns about this Privacy Policy, contact us at contact@alphapack.io.