Privacy policy

Welcome to Alphapack. Alphapack (“The Company”, “we”, “our”, or “us”). Protecting your privacy and personal information is important to us. This Privacy Policy outlines how we collect, store, use, and manage information, including personal data, provided by you or collected in connection with any Alphapack game available on mobile platforms or through our website (collectively referred to as the “Service”). Please note that this Privacy Policy covers information collected or received by Alphapack through your use of the Service. Alphapack is not responsible for the actions of third-party individuals or companies, the content of their sites, the use of information you provide to them, or any products or services they may offer. Any links to those sites do not imply our sponsorship or affiliation with those individuals or companies. By using the Service, you agree to this Privacy Policy and the processing of your data, including personal information, as outlined herein. If you do not agree with this Policy, please refrain from using our Services.

HOW WE COLLECT AND USE INFORMATION

Alphapack collects information to enhance your experience and improve our services. Here’s how we do it:

ON iOS PLATFORM

We may collect and record information such as your unique device ID, hardware type, MAC address, OS version, device name, email address (if connected to Facebook), and location based on your IP address. This information helps us troubleshoot and understand usage trends.

FACEBOOK CONNECT AND GAME CENTER

You can link your Alphapack account to Facebook or Apple’s Game Center (“SN Service”). We collect information through the SN Service according to its policies and terms, including your name, SN Service user ID, locale, birth date, email address, profile picture, and SN Service user IDs of your connected friends.

CUSTOMER SERVICE

When you contact our customer service, we may collect your email address to assist you and improve your gaming experience. We may also use it to notify you about company news and promotions.

THIRD PARTY SERVICES AND COOKIES

Our services may include third-party tracking tools from service providers like Google Analytics. These third parties use cookies, APIs, and SDKs to collect and analyze user information on our behalf. They may access data such as your device identifier, MAC address, IMEI, locale (specific location where a given language is spoken), geo-location information, and IP address.

HOW WE USE THE INFORMATION WE COLLECT

We utilize the information collected through your use of the Services for various purposes, primarily to enhance and improve the quality of our Services. Here’s how we use the collected information:

  • Providing, managing, and facilitating your use of the Services, including creating game accounts
  • Managing your account preferences and establishing your Profile and Registration Information
  • Connecting you with friends and/or contacts using the Services
  • Analyzing trends and user traffic to enhance our Service
  • Notifying you of products, new features, promotions, updates, and enhancements, including in-game updates, loyalty programs, and changes to the Services and Privacy Policy
  • Marketing our products and services to you, including sending offers, promotions, newsletters, and communications about new, improved, or existing products, contests, and sweepstakes
  • Resolving site problems and addressing customer support questions and issues
  • Enabling user-to-user communication and interaction, and seeking input and feedback to enhance user experience
  • Tracking purchases and usage information
DISCLOSURE OF YOUR INFORMATION

Alphapack prioritizes the protection of your personal information and only shares it in the following circumstances:

  • Legal Requirements: We may release your information as required by law, or when we believe it’s necessary to comply with legal obligations, enforce our rights, or protect the safety and security of our users or others. This may involve sharing information with other companies and organizations for fraud protection.
  • Marketing Opt-In: If you opt-in or otherwise consent to have your information shared with a third party for marketing purposes, we will share your information with that third party (or third parties). In such cases, the third party’s use of your information is subject to their own privacy policy.
  • Third-Party Service Providers: We may share your information with third-party companies that provide services on our behalf, such as payment processing, order fulfillment, data analysis, marketing services, email campaigns, hosting services, and customer service. These companies are required to use your personal information solely for the purposes specified by us.
  • Business Transitions: In the event of a business transition, such as a merger, acquisition, corporate divestiture, dissolution (including bankruptcy), or sale of all or part of our assets, we may share, disclose, or transfer all of your information, including personal information, to the successor organization involved in such transition.
HOW WE KEEP YOUR INFORMATION SECURE

Alphapack implements commercially reasonable security measures to safeguard against unauthorized access, alteration, disclosure, or destruction of sensitive data you share and we collect and store. These measures include:

  • Utilizing secure servers behind firewalls to store sensitive data
  • Employing secure socket layer technology (SSL) for transmitting sensitive information like credit card numbers
  • Conducting internal reviews of our data collection practices and platforms
  • Implementing physical security measures to prevent unauthorized access to our systems

Despite our efforts to maintain a secure operating environment, we cannot guarantee absolute security during transmission or storage on our systems. While we strive to ensure the integrity and security of our network and systems, we cannot guarantee that our measures will prevent third-party “hackers” from gaining illegal access. We do not warrant or represent that your information will be completely protected against loss, misuse, or alteration by third parties.

YOUR CHOICES REGARDING YOUR PERSONAL DATA


We provide options regarding the collection, use, and sharing of your personal data and certain anonymous data:

  • You can choose to stop receiving newsletters or promotional communications from us by opting out through the unsubscribe instructions provided in the email.
  • However, we may still send you service-related communications, such as notices of major updates to our Privacy Policy, terms of use, or license, regardless of your email preferences.
  • You have the right to request deletion of your Personal Data, but please note that we may be obligated to retain this information for a certain period. If so, we will comply with your deletion request after fulfilling such requirements. Any deleted information will be removed from the active database but may still be retained in our archives.
REQUEST USER DATA DELETION

When you install and use Alphapack’s mobile applications, we may collect and process some of your data for various legitimate purposes. Below, you’ll find explanations regarding why we collect data.

Why is data collected?

Alphapack and its third-party partners collect data for the following purposes:

  • To provide you with the services you requested
  • To conduct analytics and understand how users interact with our products and services to continuously improve them

Third-party partners: Alphapack shares data with the following third-party partners…

  • GameAnalytics
  • Facebook Analytics
  • Adjust
  • Voodoo

Data deletion requests:

If you wish to delete user data collected by Alphapack, please contact us at contact@alphapack.io

If you also want to request the deletion of data collected about you or your device by our third-party partners, who act as independent data controllers, you’ll find below the contact information for each partner and the link to the relevant section of their privacy policies:

Game Analytics:


Facebook Analytics:


Adjust:


Voodoo:

  • Voodoo does not collect any of your personal data and only provides an SDK package to retrieve the data collected by the above-mentioned partners. You can still contact them to request the deletion of their access to the partners’ interfaces.
  • Email: dpo@voodoo.io
CHILDREN

We do not intentionally collect personal data from users under 13. If we learn we have, we will promptly delete it.

CHANGES TO THE POLICY

We reserve the right to change this Policy at any time. If we make any changes, we will post them on this page and update the date at the top of the page. These changes will become effective immediately upon posting. Please check this page regularly to stay informed about the information we collect and how we use it.

CONTACT INFORMATION

For any questions about this Policy, contact us at contact@alphapack.io

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